TERMS AND CONDITIONS

Last Updated: January 30, 2026

Owner/Operator: WXM Production Pvt Ltd ("WXM", "we", "us", "our")

1. ACCEPTANCE OF TERMS

By accessing, browsing, or using the Platform, creating an account (if applicable), or purchasing any ticket, pass, or other product or service through the Platform, you agree to be legally bound by these Terms and Conditions ("Terms").

For ticket purchases and bookings, a binding contract is formed when:

• You complete the checkout process and click "I Agree," "Proceed to Pay," "Pay Now," "Confirm Booking," or any similar button after being presented with these Terms and the applicable Refunds & Cancellations R&F Section; and

• Your payment is successfully authorized and confirmed by our payment processor; and

• You receive a booking confirmation via email or SMS.

If you do not agree to these Terms, you must immediately cease using the Platform and may not purchase tickets or use any services.

We reserve the right to modify, update, or replace these Terms at any time. Changes will be effective immediately upon posting on the Platform with an updated "Last Updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the modified Terms. For active bookings, the Terms in effect at the time of your ticket purchase will govern that transaction.

2. ELIGIBILITY AND USER OBLIGATIONS

You represent and warrant that:

• You are at least 18 years of age or have reached the age of majority in your jurisdiction

• You have the legal capacity and authority to enter into a binding contract under applicable law.

• You are not prohibited by law from using the Platform or purchasing tickets

You agree to:

• Provide accurate, current, and complete information during registration and ticket purchase

• Maintain and promptly update your information to keep it accurate and current

• Keep your account credentials (if applicable) secure and confidential

• Notify us immediately of any unauthorized use of your account

• Accept responsibility for all activities that occur under your account

You agree not to:

• Use the Platform for any unlawful purpose or in violation of these Terms

• Impersonate any person or entity or falsely state or misrepresent your affiliation

• Use automated systems (bots, scrapers, scripts) to access, purchase tickets, or extract data from the Platform

• Resell, transfer, or distribute tickets in violation of applicable law or these Terms

• Interfere with or disrupt the Platform's operation, servers, or networks

• Attempt to gain unauthorized access to any portion of the Platform or any systems or networks

• Upload or transmit viruses, malware, or any harmful code

• Engage in any conduct that could damage, disable, or impair the Platform

3. TICKET PURCHASES AND BOOKINGS

• All tickets are subject to availability and sold on a first-come, first-served basis

• Prices are displayed in Indian Rupees (₹) and are inclusive of applicable Goods and Services Tax (GST) unless otherwise stated

• We reserve the right to modify ticket prices at any time before purchase confirmation

• Pricing tiers (such as "Early Bird") are time-limited and subject to change without notice

• Once a booking is confirmed, the price paid will not change even if subsequent price increases occur

In addition to the ticket price, the following fees may apply:

• Booking Fee / Convenience Fee: A per-ticket or per-transaction fee to cover platform and processing costs (amount will be clearly displayed at checkout before payment)

• Payment Gateway Charges: Charges levied by the payment processor, if applicable (will be shown separately at checkout)

All fees are non-refundable except as explicitly stated in the Refunds & Cancellations Policy.

We accept payments via credit cards, debit cards, UPI, net banking, and digital wallets as displayed at checkout. All payment processing is handled by third-party payment gateway provider(s): Cashfree

We do not store your complete credit/debit card details; payment data is processed and stored by our PCI-DSS compliant payment gateway in accordance with their terms and applicable law. You authorize us and our payment processor to charge your selected payment method for the total amount displayed at checkout. Payment must be received and confirmed before tickets are issued

If your payment is declined or fails, no ticket will be issued and no contract is formed. In case of technical errors resulting in duplicate charges, contact us immediately at connect@wxmentertainment.com with transaction details for investigation and refund processing. We are not responsible for issues arising from incorrect payment information provided by you

Upon successful payment, you will receive a booking confirmation via email and/or SMS to the contact details provided. Your ticket(s) will be delivered electronically (as a PDF attachment, SMS link, or via the Platform account dashboard, as applicable). It is your responsibility to ensure the email address and phone number provided are correct and to check spam/junk folders. You must present the ticket (printed or on a mobile device) along with valid government-issued photo identification at the event venue for entry

Each ticket is valid only for the specific event, date, time, and venue stated on the ticket Tickets are non-transferable except as permitted by law or with our prior written consent. Unauthorized resale, transfer, or commercial use of tickets is strictly prohibited and may result in ticket cancellation without refund. Tickets obtained through unauthorized resale channels may be invalid and will not be honored at the venue. We reserve the right to limit the number of tickets purchased per person, per credit card, or per household

4. EVENT ACCESS, ENTRY, AND CONDUCT

To gain entry to an event, you must:

• Present a valid ticket (electronic or printed)

• Provide valid government-issued photo identification (Aadhaar Card, PAN Card, Passport, Driving License, or Voter ID) matching the name on the booking

• Comply with venue security procedures, including bag checks, metal detectors, and any COVID-19 or health-related protocols in effect

• Be of the minimum age required for the event (if age restrictions apply, they will be specified on the event page)

We and our venue partners reserve the right, in our sole discretion, to:

• Refuse entry to any person who does not meet entry requirements

• Refuse entry to anyone who appears intoxicated, under the influence of substances, or poses a safety risk

• Eject any attendee who engages in disruptive, threatening, abusive, or illegal conduct

• Refuse entry or eject anyone in possession of prohibited items (weapons, illegal substances, outside food/beverages, recording equipment, etc., as specified by venue rules)

No refund will be provided if entry is refused or you are ejected due to your failure to comply with these Terms or venue rules.

You agree to:

• Comply with all venue rules, policies, and instructions from event staff and security personnel

• Behave in a respectful, lawful manner and not engage in any conduct that disrupts the event or harms other attendees

• Not record, photograph, or livestream the event for commercial purposes without prior written authorization

• Not bring prohibited items as specified by the venue or event organizer

• You attend events at your own risk; we are not liable for any injury, illness, loss, or damage you may suffer except to the extent caused by our gross negligence or willful misconduct

• You must comply with all applicable health and safety protocols, including any COVID-19 vaccination, testing, or masking requirements in effect at the time of the event

• If you are feeling unwell or have been exposed to contagious illness, you should not attend the event

5. EVENT CHANGES, CANCELLATIONS, and REFUNDS

We reserve the right to:

• Modify the event date, time, venue, lineup, format, or content at any time with or without prior notice

• Cancel or postpone any event due to force majeure, safety concerns, insufficient ticket sales, performer unavailability, or any other reason beyond our reasonable control

In the event of a material change or cancellation, we will make reasonable efforts to notify ticket holders via email and/or SMS to the contact details provided at the time of booking.

Your rights to refunds, exchanges, or credits in the event of cancellation, postponement, or modification are governed exclusively by the Refunds & Cancellations Section below

General Principles (subject to the detailed Refund Section):

• Ticket sales are generally final. Refunds for customer cancellations are not provided except as explicitly stated in the Refund Policy

• If we cancel an event entirely and do not offer a rescheduled date, you will typically be entitled to a refund of the ticket price (excluding convenience/booking fees, unless stated otherwise in the Refund Policy)

• If an event is rescheduled to a new date, your ticket will generally remain valid for the rescheduled event. Refund eligibility will be determined according to the Refund Policy

• Changes to event lineup, performers (excluding headline acts), or event format do not entitle you to a refund unless the Refund Policy explicitly provides otherwise

• Approved refunds will be processed to the original payment method within 20 business days of approval

• Refund timelines may vary depending on your bank or payment provider

• We are not responsible for delays in refund processing by banks or payment gateways

6. INTELLECTUAL PROPERTY RIGHTS

All content on the Platform, including but not limited to text, graphics, logos, images, video, audio, software, and design ("Content"), is the property of WXM or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and its Content solely for personal, non-commercial purposes in accordance with these Terms. You may not:

• Copy, reproduce, distribute, or publicly display any Content without our prior written permission

• Modify, create derivative works, reverse engineer, or decompile any part of the Platform

• Use any Content for commercial purposes or in any way that infringes our intellectual property rights

"WXM," "Wrestling Xtreme Mania," "Ground Zero," associated logos, and other marks are trademarks or registered trademarks of WXM Production Pvt Ltd. You may not use these marks without our prior written consent.

7. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites, services, or content (including payment gateways, social media platforms, and sponsor sites). We do not control, endorse, or assume responsibility for any third-party sites or services. Your use of third-party sites is governed by their respective terms and privacy policies. You access third-party links at your own risk.

8. DISCLAIMERS and LIMITATIONS OF LIABILITY

THE PLATFORM and ALL CONTENT, TICKETS, and SERVICES ARE PROVIDED ON AN "AS IS" and "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED/ERROR-FREE OPERATION.

We do not warrant that:

• The Platform will be available at all times or free from errors, bugs, or interruptions

• Any defects will be corrected

• The Platform or servers are free from viruses or harmful components

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• WXM, its directors, officers, employees, affiliates, agents, and licensors SHALL NOT BE LIABLE for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of the Platform, purchase of tickets, or attendance at events

• OUR TOTAL LIABILITY to you for any claim arising out of or related to these Terms or your use of the Platform SHALL NOT EXCEED the amount you paid for the ticket(s) giving rise to the claim, or ₹5,000, whichever is lower

Nothing in these Terms shall exclude or limit liability for:

• Death or personal injury caused by our gross negligence or willful misconduct

• Fraud or fraudulent misrepresentation

• Any other liability that cannot be excluded or limited under applicable Indian law

9. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless WXM, its affiliates, and their respective directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your violation of these Terms or any applicable law

• Your use or misuse of the Platform

• Your violation of any third-party rights, including intellectual property or privacy rights

• Your conduct at any event or venue

10. PRIVACY and DATA PROTECTION

Your use of the Platform is also governed by our Privacy Section available below which explains how we collect, use, store, and protect your personal information.

By using the Platform and purchasing tickets, you consent to the collection, processing, and storage of your personal data (including name, email, phone number, payment information, and any other data you provide) in accordance with the Privacy Policy and applicable data protection laws.

Payment information (credit/debit card details, UPI details, etc.) is processed by our third-party payment gateway provider: Cashfree. We do not store complete card or banking credentials. Payment data handling is subject to the payment gateway's terms and privacy policy, and they are responsible for secure processing in compliance with PCI-DSS and applicable standards.

11. DISPUTE RESOLUTION AND GOVERNING LAW

These Terms and any dispute arising out of or related to these Terms or your use of the Platform shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Subject to the arbitration clause below, you agree to submit to the exclusive jurisdiction of the courts located in New Delhi for resolution of any disputes arising under these Terms.

1. Informal Resolution: Before initiating any formal proceeding, you agree to first contact us at connect@wxmentertainment.com and attempt to resolve the dispute informally for a period of 90 days.

2. Arbitration (Optional/Mandatory as applicable): If the dispute cannot be resolved informally, either party may elect to resolve the dispute through binding arbitration administered under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties, or failing agreement, appointed in accordance with the Act. The seat and venue of arbitration shall New Delhi. The language of arbitration shall be English. Each party shall bear its own costs, and the arbitrator's fees shall be shared equally unless the arbitrator determines otherwise.

3. Court Proceedings: If arbitration is not elected or is unavailable, disputes shall be resolved exclusively in the courts of New Delhi.

You agree that any dispute resolution proceedings, whether in arbitration or court, will be conducted only on an individual basis and not as a class, consolidated, or representative action.

12. GENERAL PROVISIONS

These Terms, together with the Privacy Policy, Refunds & Cancellations Policy, and any event-specific terms, constitute the entire agreement between you and WXM regarding the use of the Platform and supersede all prior or contemporaneous communications and proposals.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed, and the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of WXM.

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction.

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government restrictions, labor disputes, or failure of third-party services.

PRIVACY SECTION

This Privacy Section ("Section") explains how WXM Production Pvt Ltd collects, uses, stores, shares, and protects your personal information when you access or use our Platform, purchase tickets, attend events, or interact with our services. By accessing the Platform, creating an account, purchasing tickets, or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Section. If you do not agree with the terms of this Section, please do not use the Platform or provide us with any personal information. For material changes that significantly affect your privacy rights, we will notify you via email or prominent notice on the Platform.

INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you:

• Create an account or register on the Platform

• Purchase tickets or make bookings

• Contact customer support

• Subscribe to newsletters or marketing communications

• Participate in surveys, contests, or promotions

• Provide feedback or reviews

Types of personal information collected include:

Category Examples

Identity Information Full name, date of birth, age, gender

Contact Information Email address, phone number, postal address

Account Credentials Username, password (encrypted)

Payment Information Credit/debit card details, UPI ID, billing address

Transaction Data Booking reference, order history, purchase amounts

Identification Documents Government-issued ID details (when required for entry)

Preferences Event preferences, communication preferences, accessibility needs

When you access or use the Platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, browser type and version, operating system, device type, unique device identifiers

• Usage Data: Pages visited, time spent on pages, links clicked, search queries, referral URLs, access times and dates

• Location Data: Approximate geographic location based on IP address or precise location if you grant permission

• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixels, and similar technologies

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction status, payment confirmation, and fraud detection data from our payment gateway partners Cashfree.

• Social Media Platforms: If you log in or connect your account via social media (Facebook, Google, Instagram), we may receive profile information you authorize them to share

• Analytics Providers: Aggregate demographic and usage analytics from third-party analytics services (Google Analytics, Facebook Pixel, etc.)

• Marketing Partners: Information from co-marketing or promotional partners when you engage with joint campaigns

We generally do not collect sensitive personal data (also known as "sensitive personal information" under Indian law), except:

• Financial Information: Payment card details (processed securely by PCI-DSS compliant payment gateways; we do not store complete card numbers)

• Health Data: If you voluntarily provide health-related information for accessibility accommodations or medical refund requests

• Biometric Data: We do not collect biometric data

Any sensitive personal data collected will be processed only with your explicit consent and in accordance with applicable law.

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• Ticket Sales and Booking Management

– Process ticket purchases and payments

– Issue and deliver tickets (via email, SMS, or Platform dashboard)

– Manage bookings, cancellations, and refunds

– Verify identity at event entry

• Event Operations

– Communicate event details, updates, changes, or cancellations

– Manage event access, security, and safety protocols

– Enforce Terms and Conditions and venue rules

– Handle medical or emergency situations at events

• Customer Service and Support

– Respond to inquiries, complaints, and support requests

– Investigate and resolve disputes or technical issues

– Provide refund processing and account assistance

• Platform Functionality and Improvement

– Operate, maintain, and improve the Platform

– Troubleshoot technical issues and fix bugs

– Analyze usage patterns to enhance user experience

– Develop new features and services

• Marketing and Communications

– Send promotional emails, SMS, or push notifications about upcoming events, offers, and news (with your consent where required)

– Personalize content and recommendations based on your preferences and booking history

– Conduct surveys, contests, and promotional campaigns

• Legal and Security

– Comply with legal obligations, court orders, and regulatory requirements

– Prevent fraud, unauthorized access, and illegal activity

– Protect the rights, property, and safety of WXM, users, and the public

– Enforce our Terms and Conditions and other policies

• Analytics and Business Intelligence

– Generate aggregate statistics and reports on sales, attendance, and demographics

– Conduct market research and trend analysis

– Measure marketing campaign effectiveness

Under Indian data protection principles and applicable laws, we process your personal information based on:

• Consent: You have provided explicit consent for specific processing activities (e.g., marketing communications, optional data sharing)

• Contract Performance: Processing is necessary to fulfill our contract with you (e.g., ticket purchase, booking management)

• Legal Obligation: Processing is required to comply with applicable laws (e.g., tax reporting, consumer protection compliance)

• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, platform security, service improvement), provided such interests are not overridden by your privacy rights

HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may share your personal information with trusted third-party service providers who perform services on our behalf, including:

Service Provider Type Purpose of Sharing

Payment Gateways Process payments, handle refunds, detect fraud

Cashfree

Cloud Hosting Providers Store data, host Platform infrastructure

(Amazon Web Services, Google Cloud, etc.)

Email and SMS Services Deliver booking confirmations, event updates

(SendGrid, Twilio, Amazon SES, etc.)

Analytics Providers Analyze usage, track website performance

(Google Analytics, Facebook Pixel, Hotjar)

Customer Support Tools Manage support tickets and inquiries

(Zendesk, Freshdesk, Intercom, etc.)

Marketing Platforms Send promotional emails and campaigns

(Mailchimp, HubSpot, etc.)

Service Provider Obligations: All third-party service providers are contractually required to:

• Use your personal information only for the specific purposes we authorize

• Implement appropriate security measures to protect your data

• Comply with applicable data protection laws and regulations

• Not use your data for their own independent purposes without your consent

We may share your information with event partners, venues, sponsors, and co-organizers to:

• Facilitate event access and entry management

• Coordinate security, health, and safety protocols

• Communicate event-specific updates or requirements

• Fulfill contractual obligations related to event delivery

We may disclose your personal information to government authorities, law enforcement agencies, courts, or regulators when:

• Required by law, regulation, legal process, or court order

• Necessary to investigate, prevent, or take action regarding illegal activities, fraud, or security threats

• Necessary to protect the rights, property, or safety of WXM, our users, or the public

• Required to enforce our Terms and Conditions or other policies

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving WXM, your personal information may be transferred to the acquiring or successor entity. You will be notified of any such change via email or prominent notice on the Platform.

We may share your information with other third parties when you provide explicit consent for specific purposes (e.g., participating in a partner promotion, entering a contest, or opting into co-marketing campaigns).

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Section, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods:

Data Category Retention Period

Account Information Duration of account + 3 years after closure

Transaction Records 7 years (for tax and accounting compliance)

Customer Support Records 5 years after case closure

Marketing Consent Records Until consent is withdrawn + 1 year

Website Usage Logs 12-24 months

Refund/Cancellation Records 7 years (for financial and legal compliance)

After the applicable retention period expires, we will securely delete or anonymize your personal information, unless retention is required by law or to establish, exercise, or defend legal claims. You may request deletion of your personal information at any time.

DATA SECURITY

We implement appropriate technical, physical, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption: Data transmitted over the internet is encrypted using SSL/TLS protocols (HTTPS)

• Access Controls: Access to personal information is restricted to authorized personnel only, based on need-to-know principles

• Secure Payment Processing: Payment card data is processed by PCI-DSS Level 1 compliant payment gateways; we do not store complete card numbers on our servers

• Regular Security Audits: We conduct periodic security assessments and vulnerability testing

• Password Protection: Account passwords are stored using strong hashing algorithms

• Firewall and Intrusion Detection: Our systems are protected by firewalls and intrusion detection/prevention systems

Critical: We do not store your complete credit/debit card numbers, CVV codes, or card expiration dates on our servers. All payment information is:

• Collected and processed directly by our third-party payment gateway providers: Cashfree

• Encrypted and transmitted securely using industry-standard protocols

• Stored by the payment gateway in compliance with PCI-DSS (Payment Card Industry Data Security Standard)

• Subject to the payment gateway's own privacy Section and security practices

For UPI and net banking transactions: Only transaction reference numbers and status information are stored by us; your bank account details and UPI credentials are processed entirely by your bank and the National Payments Corporation of India (NPCI).

While we select service providers with strong security practices, we cannot guarantee the security of data transmitted to or stored by third parties. Each third-party provider is responsible for implementing and maintaining its own security measures.

You are responsible for:

• Keeping your account login credentials secure and confidential

• Using strong, unique passwords

• Not sharing your account access with others

• Notifying us immediately if you suspect unauthorized access to your account

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.

COOKIES AND TRACKING TECHNOLOGIES

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, improve user experience, and provide analytics and marketing information.

Cookie Type Purpose

Essential Cookies Required for basic Platform functionality (login, checkout, security). Cannot be disabled.

Performance Cookies Collect anonymous usage data to help us understand how visitors use the Platform (e.g., Google Analytics).

Functionality Cookies Remember your preferences (language, region, previous searches) to personalize your experience.

Advertising Cookies Track your browsing activity to display relevant ads on third-party sites (e.g., Facebook Pixel, Google Ads).

We use third-party services that may place cookies on your device, including:

• Google Analytics: To analyze website traffic and user behavior

• Facebook Pixel: To measure ad campaign effectiveness and retarget visitors

• Google Ads / Remarketing: To show relevant ads on Google and partner sites

• Social Media Plugins: If you interact with embedded social media content (Facebook, Instagram, Twitter, YouTube)

These third parties may collect information about your online activities over time and across different websites.

You can control and manage cookies through your browser settings:

• Browser Settings: Most browsers allow you to block or delete cookies. Refer to your browser's help documentation (Chrome, Firefox, Safari, Edge)

• Cookie Preferences: Some jurisdictions require us to provide a cookie consent banner; you can adjust your preferences there

• Opt-Out Tools: You can opt out of interest-based advertising via:

– Network Advertising Initiative: http://www.networkadvertising.org/choices/

– Digital Advertising Alliance: http://www.aboutads.info/choices/

– Google Ads Settings: https://adssettings.google.com/

Note: Blocking essential cookies may affect Platform functionality (e.g., you may not be able to complete purchases).

Our Platform does not currently respond to "Do Not Track" (DNT) browser signals. However, you can use the opt-out tools mentioned above to limit tracking.

CROSS-BORDER DATA TRANSFERS

Your personal information is primarily stored on servers located in India and/or other jurisdictions where our cloud hosting providers operate (e.g., Amazon Web Services Asia-Pacific region, Google Cloud Platform). In some cases, your personal information may be transferred to, stored, or processed in countries outside India by our third-party service providers (e.g., cloud hosting, analytics, customer support tools).

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by data protection authorities

• Service provider adherence to international data protection frameworks

• Ensuring the recipient country has adequate data protection laws

By using the Platform and providing your personal information, you consent to the transfer of your data outside India where necessary to provide our services.

YOUR PRIVACY RIGHTS

Under Indian data protection principles and the Information Technology Act, 2000, and rules thereunder, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you

• Right to Correction: Request correction of inaccurate or incomplete personal information

• Right to Deletion: Request deletion of your personal information (subject to legal retention requirements)

• Right to Withdraw Consent: Withdraw consent for marketing communications or optional data processing (does not affect processing based on other legal grounds)

• Right to Data Portability: Request your personal information in a structured, commonly used format (where technically feasible)

• Right to Grievance Redressal: Raise concerns or complaints with our Grievance Officer

To exercise any of the above rights, contact us at:

Email: connect@wxmentertainment.com

Include in your request:

• Your full name, email address, and phone number (as registered with us)

• Specific right you wish to exercise

• Details of your request (e.g., specific data you want to access or delete)

• Proof of identity (government-issued ID or booking reference for verification)

Response Timeline: We will respond to your request within 60 days of receipt. If we need more time, we will notify you and provide a reason for the delay.

In accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer to address privacy concerns:

Grievance Officer Details:

Name: WXM

Email: connect@wxmentertainment.com

Phone: +91-9218015190

Address: 151 Ambika Apartment, Sector-14, Rohini, Delhi-110085

Response Time: The Grievance Officer will acknowledge your complaint within 72 hours and resolve it within 60 days.

If you are not satisfied with our response to your privacy concern, you may file a complaint with:

• Cyber Crime Cell of your local police jurisdiction

• Indian Computer Emergency Response Team (CERT-In): https://www.cert-in.org.in

• Any other relevant data protection or consumer protection authority with jurisdiction

CHILDREN'S PRIVACY

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 without parental or guardian consent. If a parent or guardian is purchasing tickets on behalf of a minor (under 18), the parent/guardian is responsible for providing accurate information and ensuring the child complies with our Terms and Conditions and this Privacy Section at the event.

If we become aware that we have inadvertently collected personal information from a child under 18 without proper consent, we will take steps to delete such information promptly. Parents or guardians may contact us at connect@wxmentertainment.com to request deletion.

MARKETING COMMUNICATIONS

With your consent (where required), we may send you marketing communications via:

• Email

• SMS / WhatsApp

• Push notifications (if you have enabled them in the app or browser)

• In-app messages

Marketing content may include:

• Upcoming event announcements and ticket sales

• Exclusive offers, discounts, and early bird promotions

• Newsletters with WXM news, highlights, and content

• Surveys and feedback requests

You can opt out of marketing communications at any time:

• Email: Click the "Unsubscribe" link at the bottom of any marketing email

• SMS: Reply "STOP" to any marketing SMS

• Account Settings: Log in to your account and update your communication preferences

• Contact Us: Email – connect@wxmentertainment.com with your opt-out request

Important: Even if you opt out of marketing communications, we will still send you transactional communications related to your bookings, such as:

• Booking confirmations and tickets

• Event updates, changes, or cancellations

• Refund notifications

• Customer support responses

These transactional messages are necessary for service delivery and cannot be opted out of while you have an active booking.

THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites, including:

• Social media platforms (Facebook, Instagram, Twitter, YouTube)

• Sponsor or partner websites

• Payment gateway pages

• Advertising or promotional sites

We are not responsible for the privacy practices or content of third-party websites. Each third-party site is governed by its own privacy Section and terms of use.

We recommend you review the privacy policies of any third-party sites you visit.

Our Platform may include social media features (e.g., "Share" buttons, embedded videos). These features may collect information about your visit and set cookies. Your interactions with these features are governed by the privacy policies of the respective social media companies.

CONTACT AND SUPPORT

For questions, contact:

WXM Production Pvt Ltd

Email: connect@wxmentertainment.com

Phone: +91-9218015190

Address: 151 Ambika Apartment, Sector-14, Rohini, Delhi-110085

Support Hours: Monday to Friday, 10am to 5pm

BY CLICKING "I AGREE," "PROCEED TO PAY," OR ANY SIMILAR BUTTON, OR BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT:

• You have read, understood, and agree to be bound by these Terms and Conditions

• You have read and understood the Privacy and Refunds & Cancellations Sections

• You consent to the collection, use, and processing of your personal data as described in the Privacy Section

• You understand that ticket purchases are subject to availability and the terms stated herein

• You accept the risks associated with event attendance as described in these Terms

This document is effective as of the "Last Updated" date stated above.

WXM Production Pvt Ltd reserves the right to update these Terms at any time. Please review this page periodically for changes.

GENERAL DISCLAIMERS

• The content on the Platform is provided for general information and convenience only. While we aim to keep information accurate and up to date, we do not guarantee that any content is complete, accurate, current, or error-free at all times.

• Nothing on the Platform constitutes legal, tax, financial, medical, safety, or other professional advice. You should obtain appropriate independent advice for your specific circumstances.

• Event-related information (including dates, times, venues, line-ups, match cards, performers, schedules, seating/standing arrangements, and event experience) may change. Any changes, cancellations, postponements, and the treatment of refunds/credits are governed by the Terms & Conditions and the Refunds & Cancellations Policy (and any event-specific terms shown at checkout).

• Ticket availability, pricing tiers (including “Early Bird”), taxes/fees, and inventory are subject to change and availability. A booking is confirmed only when the Platform confirms successful payment authorization/confirmation and you receive a booking confirmation message (email/SMS/on-screen), as described in the Terms & Conditions.

• The Platform may contain links to third-party websites or services (including payment gateways, social media platforms, and partner/sponsor pages). We do not control, endorse, or assume responsibility for third-party content, policies, availability, or practices, and your use of third-party services is at your own risk and governed by their terms.

• Payments may be processed by third-party payment service providers. We do not control and are not responsible for payment gateway downtime, bank/network failures, UPI/bank processing delays, or issues attributable to your bank or payment provider, except to the extent required by applicable law. For transaction issues (including duplicate charges), you must follow the process stated in the Terms & Conditions and Refunds & Cancellations Policy.

• The Platform is provided on an “as is” and “as available” basis. We do not warrant uninterrupted access, error-free operation, or that the Platform will be free from viruses or other harmful components. You are responsible for using appropriate device security, updated browsers, and safe internet practices.

• You are responsible for: • Reviewing event details before purchase (date, time, location, eligibility/age restrictions, and entry requirements). • Ensuring your booking information is correct (name, email, phone number). • Complying with the Event Rules, venue policies, and lawful instructions of staff and security.

• Any images, videos, testimonials, comments, or user-generated content on the Platform may represent individual experiences and may not reflect a typical experience. If you submit content to us (e.g., feedback, photos, videos, or comments), you are responsible for ensuring you have the rights and permissions to do so and that your content does not violate any law or third-party rights.

• All trademarks, logos, brand names, event names, text, graphics, photos, videos, and other materials on the Platform are owned by or licensed to WXM unless stated otherwise. Unauthorized use is prohibited. Any third-party marks belong to their respective owners and are used for identification purposes only.

• To the maximum extent permitted by applicable law, WXM will not be liable for indirect or consequential losses arising from the use of (or inability to use) the Platform, reliance on content, or attendance at events. This Disclaimer is a summary and does not replace the detailed limitations, exclusions, and exceptions set out in the Terms & Conditions.